Terms of service
Last updated 16 August 2026. These terms are between you (the business subscribing) and Donny Nguyen, trading as Recover Roof Leads, Plano, Texas.
1. What the service is
A monthly subscription that provides, for one roofing business:
- missed-call text-back — an automatic SMS to callers you did not answer;
- a lead-capture page, if you want one;
- review response;
- delivery of captured leads to you by text and email.
Setup is performed by me. It requires you to enable conditional call forwarding on your business line to a number provisioned for you.
2. Price, billing and cancellation
- $99 per month at the founding rate, or $249 per month at the standard rate, whichever applied when you subscribed. There is no setup fee.
- The founding rate is locked for as long as your subscription stays active. If you cancel and later return, the rate then current applies.
- Billing is monthly in advance to the card on file, processed by Stripe. An annual prepay option of $990 for twelve months is available.
- Cancel at any time, by emailing me. There is no contract, no minimum term and no cancellation fee. Cancellation takes effect at the end of the period you have paid for.
- Prices may change for future customers. Your rate does not change while you remain subscribed. If I ever needed to change the price of an active subscription, I would email you first and you could cancel instead.
3. The 30-day money-back guarantee
If, within 30 days of your first payment, the service has not earned its keep, email me and I will refund that payment in full. No form, no retention call, no explanation required.
Refunds are issued manually by me to the original payment method. I am not going to promise you a turnaround time in hours, because it is one person pressing a button and a bad week would make that promise a lie. It gets done promptly.
4. Call forwarding replaces voicemail on unanswered calls
Read this before you subscribe. Conditional call forwarding overrides your voicemail on calls you do not answer. Once it is switched on, an unanswered caller is forwarded rather than sent to voicemail, so you will stop receiving voicemail recordings for those calls.
Instead you get a text with the caller's number within seconds, and they get a text back from your business within seconds. I think that is the better trade, but it is a real change, it is yours to make, and you can decline it. If you rely on voicemail recordings, tell me and do not switch forwarding on.
5. What I do not promise
- No guaranteed number of leads, calls or jobs. Anyone who puts a number on that before touching your business is guessing. I do not, and no statement on this website should be read as one.
- No guaranteed revenue or return. Any figure quoted on this site is cited to the study it came from, with that study's limitations printed next to it. None of them is a forecast about your business.
- No guarantee of uninterrupted service. The service depends on carriers, Stripe and other providers. I will fix what I can, as quickly as I can, and tell you when something broke.
6. Your obligations
- You confirm you are authorised to enable forwarding on the business line you give me, and that the business details you provide are accurate.
- You approve the exact wording of any message sent in your business's name before it goes live. The system refuses to send a message whose text does not match what you approved.
- You will not use the service to send unsolicited marketing. It exists to answer people who called you. Messages honour STOP immediately.
- You are responsible for your own compliance obligations as the business whose name is on the messages, including your own carrier registration details where required.
7. Your data, and what happens if you leave
Your leads and your customer data are yours. On cancellation you get an export, and you keep your phone number — it was always yours and forwarding is switched off, not transferred. You do not have to ask twice and there is nothing to argue about. See the privacy policy for how data is handled while you are a customer.
8. Liability
Stated plainly rather than in capitals: my total liability to you for any claim arising out of this service is limited to the amount you paid me in the twelve months before the claim. I am not liable for indirect or consequential losses, including lost profits or lost jobs. Nothing here limits liability that cannot be limited by law.
9. Ending the agreement
You can cancel at any time, for any reason. I may end the service with 30 days' notice and a pro-rata refund of anything you have paid for time you will not receive — or immediately, without refund, if the service is used to send unsolicited marketing or to break the law.
10. Governing law
These terms are governed by the laws of the State of Texas.
11. Messaging programme terms (SMS)
These terms cover the one text message programme this business operates, missed-call text-back, and they are addressed to the person who receives the text as much as to the subscribing business.
- Programme description. A person calls a roofing business's published phone number. If the call is not answered it reaches a number provisioned for that business, and the caller receives one text saying the call was missed and inviting a reply. The business owner separately receives an alert text carrying the caller's number.
- How consent is given. By calling the business. That inbound call is the sole trigger and the sole basis for the reply. There is no web form, no purchased list and no upload: a number that has not called the business is never messaged. This business's own published number is (972) 823-5419, shown on the home page.
- Message frequency. One message per missed call. A per-caller cooldown means no caller receives more than one message in any 12-hour period. There is no recurring campaign and no follow-up sequence.
- Quiet hours. Messages are not sent between 9pm and 8am local time at the caller's location. A call in that window is held and answered the next morning, in different wording.
- Cost. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Opting out. Reply STOP at any time to end messages immediately and permanently; STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT, OPT OUT, REMOVE, NO MORE and LEAVE ME ALONE are honoured the same way. Reply START to resume. Reply HELP for help, or email donny@recoverroofleads.com.
- Mobile data is not shared. Mobile information, opt-in data and messaging consent are never shared, sold or otherwise provided to third parties or affiliates for marketing or promotional purposes. See the privacy policy.
12. Contact
Donny Nguyen, Recover Roof Leads
donny@recoverroofleads.com
(972) 823-5419